Frequently Asked Questions
At Hush Healing, we understand that starting your journey with medical cannabis can raise many questions. Our FAQ is here to give you clear, straightforward answers about legality, prescriptions, products, and the process of getting started. Whether you’re new to cannabis-based treatments or simply need guidance on how we work, you’ll find everything you need to know right here.
Hush Healing is a premium wellness brand that provides legal, medical-grade cannabis products and consultations across South Africa.
Yes. Medical cannabis is legal under Section 21 of the Medicines Act, with proper approval from a SAHPRA-registered doctor.
Yes. All purchases of medical cannabis require a valid consultation and approval from a licensed medical practitioner.
You can book an online or in-store doctor consultation through our website or at any of our 15 Hush branches.
Section 21 is a special access permit granted by SAHPRA that allows patients to legally access unregistered medicine, like medical cannabis.
We have multiple branches across South Africa including Midrand, Rustenburg, Somerset West, Centurion, Rock Cottage, and more. Visit our website for the full list.
No. Due to compliance with SAHPRA regulations, you must first complete a medical consultation and receive approval before any product is dispensed.
We offer a wide range of medical cannabis products including flowers, prerolls, vapes, edibles, oils, tinctures, and more.
Yes, we offer a variety of CBD wellness products such as oils, capsules, topicals, and gummies.
Yes. All our products are sourced through legal channels and undergo rigorous testing for potency, purity, and safety.
Medical cannabis may assist with chronic pain, anxiety, insomnia, arthritis, migraines, PTSD, and more. Speak to our doctors for personalized advice.
Absolutely. All Hush staff are trained in medical cannabis education, compliance, and patient care.
Yes. Visit www.hush-healing.com to book your online consultation.
Most patients receive approval within 24–48 hours of their consultation, depending on the doctor and submission speed.
Currently, due to legal restrictions, you must collect your approved products in-store from a Synergy Wellness-approved collection point.
Yes. All Hush branches operate in partnership with licensed medical professionals and comply with current cannabis regulations.
It depends. Please consult with our doctor or your personal physician for safety and interactions.
Yes! We offer referral discounts and loyalty perks—ask in-store or follow our Instagram for current promotions.
Yes. Hush frequently hosts events, workshops, and podcast recordings to help educate and destigmatize cannabis use.
Yes! We’re expanding through franchising. Visit the Franchise page on our website for more info or contact us directly.
You can WhatsApp us on 073 303 4728 or email hello@hush-healing.com. We’re happy to help!
We hope this FAQ has answered your questions and helped you feel confident about taking the next step toward better health with Hush Healing. If you need more information, our friendly team is always ready to help—whether online, over WhatsApp, or in-store. Your journey to wellness starts with a simple conversation.